professional

Since 2004 I've been navigating the digital landscape at Cox Communications, moving from customer support to a position of technical leadership. My journey started with understanding and resolving customer issues, then expanded into the technical realms of desktop, server, and network support. Delivering solutions for a multitude of local and regional projects. As a voice platform engineer, I managed the complexities of a multi-region national contact center platform, ensuring stability and functionality.

Recently, I led an offshore development team in creating and enhancing custom software solutions tailored to specific use cases. Collaborating closely with operations partners, I facilitated the drafting of requirements, designed effective solutions, and structured implementation plans. In 2024, I authored, published, and presented a white paper at the SCTE conference in Atlanta, detailing the design and development of a cloud-based contact center metric aggregation application, adding a notable achievement to my career.

My expertise is a broad spectrum, covering the design and maintenance of network infrastructures that are both resilient and adaptable. I've managed server environments, spanning both on-site and cloud-based systems, ensuring they're fortified against cyber threats. My focus on user support has led to optimizing interfaces and experiences, transforming potential tech headaches into straightforward solutions. I've engineered voice systems for large-scale contact centers, ensuring seamless operation and communication. Additionally, my leadership in software development involves guiding teams through agile practices to foster innovation, creating custom solutions that meet specific business demands.

I thrive on self-initiated projects, out-of-the-box thinking, and my curiosity keeps me engaged with the ever-evolving tech world.

personal

I've always been the type to see beyond the ordinary, transforming it into something extraordinary. With my hands, I've reshaped homes, breathing new life into spaces through my love for fine woodworking and home improvements. I enjoy sharing these skills with friends and family, brainstorming ideas or finding solutions.

My enthusiasm for technology extends beyond mere gadget use; I craft my own using my computer, immersing myself in the realms of 3D printing and laser cutting, or constructing with traditional techniques, while constantly seeking new knowledge or honing life learned skills.

In between, tending to my chickens or spending time with my beloved dog and cats, provides joy and fulfillment. Watching shows and movies with my son is another release from the day-to-day, where we can live in the moment through laughter or suspense. Looking through the lense of my camera or telescope captures the clarity of moments, or removes earthly boundries to let the mind explore the vastness of space. My home is less conventional; adourned with hand-made bespoke furniture, with cutting edge smart and automation technology behind the scenes. It's a place where we explore our unique interests, making every moment count.

Weekends are dedicated to my workshop, where I bring project concepts from my mind to the screen or sketchpad, typing code or delving into research in my home office, or exploring new subjects. Or I'm out adventuring, seeking out hidden gems that turn each journey into an exploration, sometimes with my son by my side. Throughout, music or podcasts accompany me, setting the rhythm to our life. I don't merely exist; I sculpt my life, one project and adventure at a time, ensuring each day is distinctly my own, filled with the joy of discovery and the bond of family.